This Privacy Policy applies to the activities of Club Leisure Group Limited t/as Interchange Vacation Club (acn 095 069 024) and its affiliates which are referred to as "IVC" in this policy and set out in Schedule A. They include:

1. Collecting information about you
In accordance with the Privacy Act, IVC only collects personal information necessary for business purposes. We endeavour at all times to collect personal information in a fair and lawful manner, and to meet our customers expectations that we will respect their right to control how their personal information is collected and used.IVC collects personal information in many parts of its business. These include:

  • (a) In its role of maintaining Club accommodation, IVC collects personal information related to bookings and as necessary for other purposes related to the management of the resort/s facilities. Further personal information may be collected in specific instances such as in the event of an incident occurring on site for legal and insurance reasons.
  • (b) IVC collects information about you when a person:· Requests a reservation · Enquires about their membership/ownership · Attends a sales presentation · First joins our program · Applies to become a member/owner · Is referred to us by a friend or relative who attends a sales presentation. Information collected by IVC generally includes full names, general contact details, personal details such as age range and gender, payment details, responses to surveys etc which are usually collected directly from the customer.
  • (c) IVC also collects general business information relating to employees, contractors, resort managers and other individuals.This policy explains the main features of IVC's use of customer information and does not outline in detail the use of contractor and employee information (under the Privacy Act, there is a general exemption from the coverage of employee records).
  • (d) The information collected from you or about you is only used for one of the following purposes: · To make a reservation for you · To invite you to attend a sale presentation · To invite you to take part in any special promotions These invitations are usually forwarded by mail and are followed through with a telephone call from our call centre.

2. Using and disclosing your personal information
The purpose of collecting information about you is to provide you with services, such as booking your holiday accommodation and associated products and services. IVC uses personal information in several different ways in operating our Club membership programs and operating our business, and most of these uses are clear from the circumstances. We also use your personal information for internal quality assurance purposes.We do not sell or rent the information collected from you or about you to any third party. IVC may send the information about you to other companies or people when: · It is legally and reasonably obliged to assist or co-operate with agencies performing law enforcement functions · It has your express consent to share the information.

3. Service providers
IVC uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside IVC, such as mail houses, will sometimes have access to personal information held by IVC and may use it on behalf of IVC. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

4 Marketing activities
IVC manages communications with members, prospective members and customers according to its privacy policy. We respect individuals' choice about being contacted for marketing purposes. We may occasionally contact you at the e-mail or other address that you provide to us in order to:

  • (a) Issue your annual Subscription & Provisional User Charge invoice, reminder letters, advise you of the upcoming expiry of your points or any other membership benefits.
  • (b) Provide you with updated information about our services or special promotions.
  • (c) Provide you with other information about other products and services of which you may have an interest in. Some of this information is necessary as part of our communication about the IVC program and is sent to all members. However, if you are receiving promotional information from IVC and do not wish to receive this information any longer, you may request in writing to have your name removed from our list. Please allow 28 days for this request to be processed.

5 For our web site users
IVC is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption, the industry standard security measures for transactions made over the Internet.For more information about these new technologies on our websites, please contact our Privacy Officer by calling 07 5531 7172, by mail at PO Box 617, Mermaid Beach Qld 4218, or via e-mail at info@i-v-c.com.au

6 You can access the information we keep about you
If at any time you want to know exactly what personal information we hold about you, you are welcome to access your record by calling us. Your personal information will usually be made available to you within 14 days. For security purposes confirmation of your identity will be required prior to supply of this information.

7 Changing and deleting the information we have about you
If at any time you wish to change your contact details, which may be inaccurate or out of date, please contact us and we will amend your details. If you wish to have your personal information deleted, please let us know in the same manner as referred to above and we will take all reasonable steps to delete it unless we need to keep it for legal reasons.

8 Storage and security of your personal information
IVC endeavours to take all reasonable steps to keep any information we hold about you secure, accurate and up to date. IVC uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorised.We also require our employees and data processors to respect the confidentiality of any personal information held by IVC. Data is stored in a secure data centre environment, with daily backups of all data taken and a copy of all data kept offsite. Our data network is totally private and not accessible over the Internet. We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

9 What if you have a problem or question?
If IVC becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. If you have any further queries relating to our Privacy Policy, or you have a problem or complaint, please contact us.

10 Future Changes
Our commitment to continually improving our services means that our business will continue to evolve as we respond to customers needs. Because of this, from time to time, our policies will be reviewed and may be revised. Changes to IVC's Privacy Policy will be made by posting an updated version of the policy on our website and communicated subsequently in our publications for our members.

If you have any further queries relating to our Privacy Policy,
or you have a problem or complaint, please contact us:

Policy Officer
PO Box 617
Mermaid Beach
QLD 4218
Email: info@i-v-c.com.au
Tel: 07 5531 7172

SCHEDULE "A"

This Privacy Policy applies to the activities of Club Leisure Group Limited t/as Interchange Vacation Club (acn 095 069 024) and its affiliates which are referred to as "IVC" in this policy and set out in Schedule A. They include:

  • Club Leisure Holdings Pty Ltd - ABN
  • Club Leisure Sales Pty Ltd - ABN
  • Club Leisure Development Pty Ltd - ABN
  • Club Leisure Management Pty Ltd - ABN
  • Interchange Timeshare Queensland Pty Ltd - ABN